Roborock has been named the recipient of Canstar’s 2026 Most Satisfied Customers award for robot vacuums, after Australian users rated the brand highest overall against other robot vacuum makers on the market.
Canstar surveyed 354 Australians about the robot vacuums they had owned or used in the previous three years. Participants rated satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the announcement.
Danni Li, Roborock’s marketing lead, said the company was honoured by the award. Li said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they love to do. She added that consumer feedback is central to the company’s research and development process, with the team examining what users like, dislike, what slows them down at home and what they want from robot vacuums. Li described the Canstar award as particularly meaningful because it was decided by people who actually use the products.
Roborock also highlighted two models recently launched in Australia: the Saros 20 Flow and the Qrevo Edge 2 Flow. Both use SpiraFlow 2.0, an upgrade of Roborock’s original roller mop system. The system uses 16 pressurised clean-water outlets to distribute water across the roller, a faster roller rotation of 240RPM and 2.5 times downward mopping pressure. Roborock says pressurised 100°C self-cleaning fresh-water roller washing provides a deep and hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and types of mess to adjust the cleaning approach. Roborock says the DuoDivide Main Brush and Dual Lifting Side Brushes achieve a 0% hair tangling rate. The model also includes a RockDock with 100°C pressurised mop washing and automated detergent dispensing.
At 8.98cm, the Qrevo Edge 2 Flow is described as one of the slimmest roller mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, Roborock claims a 100% hair pickup rate on floors and a 15% higher pet hair pickup rate. AI RGB recognition identifies floor types and spills and adjusts waterflow, while the vacuum recognises carpet and lifts the roller mop up to 15mm; the Automatic Roller Shield is intended to keep carpets dry.
The Canstar result is based on consumer survey responses from 354 Australians, while the product performance details in the announcement were supplied by Roborock. The award recognises customer satisfaction as reported in the survey.